Support

Is it hard to install?

Installing Paige Connect is easy and can be done at home by anyone! Please refer to our set up video for step by step instructions.

Are all eleven screws needed?

No, if you are missing one or two screws this should not impact the performance of Paige Connect. Ensure you only tighten the screws at the end so that you can adjust the position of the board to fit all screws. Please refer to our set up video for step by step instructions.

Why are my keys not lowering fully?

If the board is not installed correctly the sensors can block the keys inside. Please refer to our set up video for step by step instructions.

How do I connect my Paige Connect?

Paige Connect appears as a bluetooth keyboard. Head to the settings on your phone, tablet or laptop to pair. Disconnect it before trying to connect to a new device.

Why is nothing happening when I connect the USB?

The USB supplied with Paige Connect is for power only. You can power it from any USB socket (battery pack, laptop or mains adapter). You can then connect wirelessly to any device with bluetooth.

Why is one of my keys not detected?

If the board is not installed correctly the sensors can block the keys inside. Please refer to our set up video for step by step instructions.

Why is the outputted braille not accurate?

Paige Connect has sensors that detect the key levers inside your braille writer. They will only detect a press when the key is fully lowered. Please ensure you are pressing the keys fully down when typing. You can check this by toggling on the musical keys feature on Paige's web app on your laptop (♫).

Why is the braille not appearing?

Please ensure you have selected the text input area on your phone or tablet before typing.

Why is the print translation not appearing?

The print translation will appear after pressing space as the braille is translated word by word. If the translation still does not appear ensure you are connected to the internet and typing meaningful braille.

What braille codes do you support?

Our translation is powered by Liblouis, the braille translator created by the community. If you want a braille code added please contact us at hello@paigebraille.com. Alternatively, Paige Connect is compatible with Duxbury, a braille translation software that can translate braille to print in over 170 languages.

Do you have braille to maths translation?

Currently, our translate tool only supports maths for simple symbols in UEB (+, -, ×, ÷, /, =, <, >, ~). However, Paige Connect should reliably record the braille input which can then be downloaded as a BRF file. We are excited that progress is being made on open-source braille to maths translation and are keen to add support for this when it becomes available.

Why can I not hear spoken feedback?

Turn on your screen reader to hear the spoken feedback.

Why does my screen reader say ‘SDFJKL’?

To stop the screen reader from echoing the keyboard keys pressed as well as the interpreted braille characters, disable the echoing of typed characters in your screen reader settings when using Paige Connect.

Can I use Paige Connect with my phone, tablet or laptop?

Yes, Paige’s web app can be used with any device, browser and screen reader. You can try our freely available software before buying Paige Connect using your keyboard’s SDFJKL keys.

What software does Paige Connect work with?

Paige Connect works with any software that accepts SDFJKL braille input. This includes Paige’s freely available web app. Paige Connect also works with your favourite braille tools - including Duxbury, UEBOnline and APH products. Head to https://paigebraille.com/compatibility to learn more.

How do I learn braille with Paige Connect?

Create an account and get started learning braille with Paige’s freely available learn software! Visit https://paigebraille.com/learn to get started and view your progress from your account.

Who can help me learn braille?

In the UK, RNIB has many resources to help you start learning braille and can signpost you to local teachers. To learn independently, The Braillists Foundation run Braille for Beginners: https://www.braillists.org/beginners/. To practice reading braille with children, check out the Clearvision Project's amazing postal lending library: https://clearvisionproject.org.

Where can I buy a braille writer?

Second-hand braille writers can often be found for around £100 on websites such as eBay. You can also purchase new and refurbished braille writers from RNIB in the UK.

How do I repair my braille writer?

For braille writer repairs in the UK please contact: Eyecan, Alan Thorpe - https://eyecan.org.uk/perkins-repairs/, Royal National College for the Blind - https://www.rnc.ac.uk/-braillerrepairs

How do I donate my braille writer?

No matter how old your machine is, Alan Thorpe can either restore it to full working order or use it for parts. Please do not throw these away, send them to Alan so he can make good use of them and even find them a new loving home. Please contact: Eyecan, Alan Thorpe - https://eyecan.org.uk/perkins-repairs/

Can I have a demo?

You can book a 15-minute online demo at https://calendly.com/sergio-paige/paige-connect-demo. We also attend many exhibitions where you can try the product in person.

What are people saying about the product?

Head to our stories page to hear what people are saying about Paige Connect: https://paigebraille.com/stories.

When are you exhibiting next?

Sign up to our newsletter and follow us on social media @paigebraille to stay up to date! Please email us at hello@paigebraille.com if you want to invite us to exhibit near you.

Is Paige Connect available internationally?

Paige Connect is currently available in the UK through Sight and Sound Technology. We are working hard to make Paige Connect available in more countries.

Can I return the product?

Please contact the distributor you purchased Paige Connect from for their returns policy. If you need any further support please contact us at hello@paigebraille.com.

How do I dispose of the product?

Please do not dispose of Paige Connect in regular bins. Recycle electronic devices free in the UK at your local recycling centre. Search for your nearest recycling centre at www.recyclenow.com.

How do I contact you?

You can contact us at hello@paigebraille.com. If you have purchased Paige Connect through Sight and Sound Technology and have questions about your order you can contact them at https://www.sightandsound.co.uk.